Shipment & Return Policies

LOCAL SHIPPING

Local deliveries of larger pieces of furniture or artworks are arranged using Luxury Handicrafts own delivery service or through an independent contractor. Delivery fees are quoted at time of purchase. Shipping in India is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Fedex, DHL, UPS and TNT Express as Shipping Services. A signature is required at the point of delivery for all parcels sent via registered post or courier.

If you have not received your order within 10 business days of its dispatch from Luxury Handicrafts, please advise us in writing so that we can investigate its whereabouts and resolve the issue.

INTERNATIONAL SHIPPING

Shipping all over the world is calculated using the size, weight and fragility of the item(s) to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Fedex, DHL, UPS and TNT Express as Shipping Services. A signature is required at the point of delivery for all parcels sent via registered post or courier. If you have not received your order within 10 business days of its dispatch from Luxury Handicrafts, please advise us in writing so that we can investigate its whereabouts and resolve the issue.

Returns/Exchange Policy

Our returns policy will vary depending on the item you purchase. Please see below:

FOR ITEMS STOCKED BY Luxury Handicrafts:

For items stocked in the Luxury Handicrafts warehouse, "change of mind" return/exchange can be made for any reason within 2 days of receipt of your order*. Please contact us within 2 days of receiving your order via email only to info@luxuryhandicrafts.com Please advise your name, order number, the product you wish to return and the reason for return. We will authorize your return and provide return shipping instructions. Items cannot be returned or exchange without prior notice and authorization by Luxury Handicrafts.

*exclusions apply: Items that cannot be exchange or refunded for “change your mind” include: – Items that are directly shipped by our supplier cannot be returned/exchanged as we need to abide with our supplier’s returns policies – Items that are custom made to order cannot be returned/exchanged as these items are made to order specially for you.

Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer. If your payment was made online, you will receive a refund against your credit card or pay pal account. If your payment was made by EFT, cash or cheque we will credit funds via EFT to your nominated bank account. We will notify you by email to confirm that we have processed your refund. Please allow 7 business days to receive your refund to our account.

The value of your return will be the purchase price you paid less any shipping costs incurred. Shipping costs for the delivery will not be refunded. Please also note that if we have provided free shipping or subsidized your shipping, you will be charged the standard shipping charges for the delivery of your order from our warehouse to your location. You are also responsible to pay for the return shipping of your item. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges. You are responsible for the return shipping of the item to the Luxury Handicrafts Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.

You may return your item using your own delivery carrier. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may arrange for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.

Cancellation Policy

Cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched from our warehouse. Contact us immediately if you wish to cancel an order. Please see also our returns/exchange policy.

Manufacturer’s Fault or Damage

We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24 hours of receipt of your items by email: info@luxuryhandicrafts.com. We also request that you provide digital photographs of the damage or faulty item.

Once we have received your request we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs. Please note that we cannot accept returned items without prior notification and authorization code. All claims must be reported within 24 hours, to abide with our suppliers terms and conditions.

You received the incorrect item

Please contact us within 24 hours of receipt of delivery if you receive the incorrect item you ordered. We will organize collection and re-delivery of the correct item if available, at our cost. We aim to deliver the item to you within normal delivery time frame. If the item is out of stock we will refund you 100% of the purchase price and shipping costs. All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

Delivery damage

You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24 hours of receipt of your items by email: info@luxuryhandicrafts.com. In the event that the items have been damaged, please ensure you all have a record of the driver’s name. If a package or box appears damaged, Please write ‘PENDING INSPECTION’ or ‘APPEARS DAMAGED’ on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs. All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

Late delivery

A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage to you as a result of a late delivery of your order.